The Information We Collect
Customer-provided Information: You may provide to us what is generally called “personally identifiable” information (including, but not limited to your full name, email address, PayPal account, home/mobile telephone number, bank account and/or credit card number, and billing and shipping information) if you purchase something from us.
“Cookies” Information: When you use the Website, we may send one or more cookies, small text files containing a string of alphanumeric characters, to your computer. We may use both session cookies and persistent cookies. A session cookie disappears after you close your web browser. A persistent cookie remains after you close your web browser and may be used by your web browser on subsequent visits to the Website. Persistent cookies can be removed. Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings.
“Automatically Collected” Information: When you use the Website or open one of our HTML emails, we may automatically record certain information from your system by using different types of tracking technology. This “automatically collected” information may include but is not limited to Internet Protocol address (“IP Address”), geo-location data, a unique user ID, version of software installed, system type, the content and pages that you access on the Website, and the dates and times that you visited the Website.
Information Collected by Third Parties: We may receive personal information about you from third parties if you have agreed to share this personal information with us.
The Way We Use Information
We use the information that you provide or that we collect to perform under the respective Terms and Conditions of Sale, to operate, maintain, enhance, and provide all of the features found on the Website as well as to track user-generated content and Customers to the extent necessary to comply with the Digital Millennium Copyright Act.
We will use your information relating to any purchase made on the Website, including, without limitation: (a) to process, verify, or deliver your order, process or obtain payment, verify your tax or tax exempt status, contest chargebacks, or notify you of the status of your order; (b) for anti-fraud and anti-piracy purposes; (c) to provide you with a customized shopping experience, as permitted by law; (d) to provide notice of your purchase to our third party partner for delivery purposes; and (e) to provide you with customer service and technical support, as permitted by law.
We may use your email address, without further consent, for administrative communications such as notifying you of major Website updates, for customer service purposes, to address copyright infringement or defamation issues, for email advertisement and other marketing activities, or to contact you regarding any content that you have posted or any product you have purchased from us.
We use all of the information that we collect to understand the usage trends and preferences of our Customers, to improve the way the Website works and looks, and to create new features and functionality.
We may use “Automatically Collected” information and “Cookies” to: (a) remember your information so that you will not have to re-enter it during your visit or the next time you access the Website; (b) monitor aggregate Website usage metrics such as total number of visitors and pages accessed; and (c) track your entries, submissions, and status in any promotions or other activities.
We will use collected information in order to identify your location, domicile and the place of purchase for tax purposes or compliance with applicable laws, regulations, and rules.
When We Disclose Information
We may disclose Automatically Collected and other aggregate non-personally-identifiable information with interested third parties to assist such parties in understanding the usage and demographic patterns for certain products, services, advertisements, promotions, or other features of the Website.
We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws or to respond to a court order, judicial or other government subpoena, or warrant in the manner required by the requesting entity. We disclose information to tax authorities in order to comply with applicable tax laws.
We also reserve the right to disclose your information that we believe, in good faith, is appropriate or necessary to take precautions against liability; protect us from fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against third-party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Website; to protect the rights, property, or personal safety of Xsolla, our users, suppliers or others; or to prevent or investigate a possible crime. Also, to the extent permitted by law, we may review our server logs for security concerns and may disclose these logs to the appropriate authorities who may use this information. Also, to the extent permitted by law, we reserve the right to report to law enforcement or governmental authorities any activities that we, in good faith, believe are in violation of applicable rules and regulations without prior notice.
We may provide postal addresses to the U.S. Post Office or to our third party partner for delivery purposes.
Third party providers
We may also allow third parties to use anonymous information or aggregated anonymous user information for their business purposes. We may share your personal information with our affiliates or unrelated third parties to use for their own marketing purposes.
You may decline to share your personally identifiable information with us, in which case we will not be able to provide to you some features and functionality.
You may review and opt out of receiving personalized ads and sharing your information with third parties for direct marketing purposes at any time at [email protected]
You may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected]
We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission of information, we make commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may send you a notice if a security breach occurs.
If you are under 13 years of age, then please do not use or access the Website at any time or in any manner. Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or maintain personally identifiable information from persons under 13 years-of-age. If we learn that personally-identifiable information of persons less than 13-years-of-age has been collected on or through the Website, then we will take the appropriate steps to delete this information. If you are the parent or legal guardian of a child under 13 who has provided us with personally identifiable information, then please contact us at to have that information deleted.
Your California Privacy Rights
California Civil Code Section 1798.83 permits users of the Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected]
Where provided under applicable law, you may request a copy of the personal information held by us about you and may ask about all recipients of the information, the purpose of the processing, request the correction of incorrect information, and request the blocking and deletion of such information by contacting us at . We may require you to prove your identity with approved identification if you request this information. Any access request may be subject to a fee to provide you with details of the personal information we hold about you. You have the right, where provided under applicable law, to ask us not to process your personal information.
Your Other Privacy Rights
You have the right, where provided under applicable law, to ask us not to process your personal information for direct marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information or clicking “unsubscribe” on the emails you receive. You can also exercise the right at any time by contacting us at . We will retain your personal information for as long as needed to provide you with any products and services which you request. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How We Respond to Do Not Track Signals
Your web browser may allow you to automatically send a “Do Not Track” signal to all websites that you visit. Since the “Do Not Track” standard is currently being developed, we do not alter our practices when we receive a “Do Not Track” signal.